AGB

Fattoria

Kaunitzer Straße 88,
33758 Schloß Holte-Stukenbrock
Phone: 05207770770

VAT ID no.: DE2606070778

Owner/Managing Director (represented by): Costa Ramos

Email: info.fattoria-shs@gmx.de

Developed by: Liefersoft.de

General Delivery Service Terms for App and Online Orders

The following delivery service terms apply to all orders. The delivery service terms are deemed accepted through any form of order and, at the latest, upon receipt of the goods. Any contractual terms of the customer that deviate from these terms and conditions shall not be valid even in such cases.

The version of the terms and conditions applicable to your order is the one in force at the time the order is placed.

1. Order

   By clicking the “order” button at the end of the ordering process, you submit a binding offer to purchase the goods in your shopping cart, having previously confirmed that you agree to the applicability of these general terms and conditions. Acceptance of this contractual offer is effected by delivery of the goods.

   Please make sure that the data you provide is correct. Incorrect or incomplete personal data may lead to problems or delays with the delivery. Therefore, please ensure that you provide the correct address (including postal code), email address and telephone number when placing your order. We accept no liability for non-delivery or delayed delivery in the case of incorrect or incomplete information, and in such cases the full price of the ordered goods may be charged.

   In the event of typographical, printing or calculation errors in the app, on the website or in the flyer, we are entitled to charge the correct price. In this case, the customer has an unrestricted right to withdraw from the delivery contract. The images shown in the app, on the website or in flyers are illustrative; the goods may differ in design, appearance and colour.

2. Delivery

   We deliver while stocks last. Delivery is made as quickly as possible, usually within 45 minutes. All information regarding the delivery period and/or a delivery time, including any delivery time estimates, is non-binding. This also applies to scheduled orders placed by the customer, the binding nature of which must be expressly and, where applicable, confirmed in writing.

   The prices stated in the app, on the website or in the flyers are gross prices. Delivery is made exclusively within our delivery areas, which are permanently programmed into the app and on the website.

   We offer various payment options. The payment options may be expanded or changed. The payment options available at the time of an order are indicated during the ordering process. Should payment be made by credit or debit card, your credit or debit card will be authorised and the amount earmarked for payment as soon as your order has been confirmed. Payment is made to the respective payment provider – our technical service provider and representative – and is subsequently forwarded to us.

   Should customers not be present at the agreed or expected delivery time upon delivery, we reserve the right to charge a compensation for expenses. This right to charge a compensation for expenses also applies if a delivery fails for reasons within the customer's area of responsibility (for example: a defective doorbell). The amount of the compensation for expenses corresponds to the gross order value.

3. Alcohol and Cigarettes

   Alcoholic beverages (with the exception of beer) and cigarettes may only be ordered by and delivered to persons who are at least 18 years old. Beer, on the other hand, may also be ordered online by 16-year-olds. Alcohol will only be handed over upon delivery or collection against presentation of an identity card.

4. Liability for Defects

   We do not provide any warranty as to condition or any other guarantees. The customer shall inspect the goods for external damage and obvious defects upon handover and, where applicable, submit a complaint immediately. Should damage and/or losses occur during transport, the driver will inform the customer directly and without delay, notifying us at the same time.

   If the delivered goods are defective, the customer may demand subsequent performance by way of replacement delivery. If the subsequent performance fails, the customer may, in the case of a not insignificant defect, withdraw from the purchase contract, reduce the purchase price or claim damages. Further claims of the customer – on whatever legal grounds – are excluded, unless otherwise provided below.

   We are not liable for damage that has not occurred to the delivered item itself; in particular, liability for lost profit or for other financial losses of the customer is excluded.

   We are liable for intent and gross negligence as well as for the negligent breach of obligations whose fulfilment is essential to the proper performance of the contract in the first place, whose breach endangers the achievement of the purpose of the contract and on whose compliance you as the customer regularly rely.

   The foregoing exclusions of liability do not apply in the event of injury to life, body and health. Liability under the Product Liability Act remains unaffected.

5. Applicable Law, Place of Performance and Place of Jurisdiction

   All legal relationships entered into with the operator are subject to the law of the Federal Republic of Germany. The place of performance and the exclusive place of jurisdiction for all disputes arising from the business relationship is our place of business, provided that our customer is a merchant, a legal entity under public law or a special fund under public law.

6. Gaps in Provisions, Ancillary Agreements and Severability Clause

   If, in the case of a contract that both parties regard as concluded, the contracting parties have in fact not reached agreement on a point on which an agreement was to be made, we are entitled, taking into account and supplementing the agreements reached, to close the gap in the provisions at our reasonable discretion, taking into account the interests of both parties.

   Ancillary agreements must be made in writing.

   If individual provisions of the respective contract are or become invalid, this shall not affect the validity of the contract as a whole. The parties are obliged to replace the void or invalid provision with a valid one that most closely reflects the economic substance of the void or invalid provision.

7. Dispute Resolution

   The European Commission provides a platform for online dispute resolution (OS):

   https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

   You will find our email address above in the legal notice. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.